Common questions

Frequently asked questions

Ordering, tenders, OEM, shipping and payment — the questions we hear most from schools, colleges and distributors.

Ordering & quotations

How do I get a price quotation?+

Send your item list, catalogue codes or a description of your requirement through the contact page, email or WhatsApp. Most quotations are returned within one working day.

Is there a minimum order quantity?+

Minimum order quantities vary by product — glassware and consumables typically ship in set quantities, while equipment and kits can often be ordered individually. The quotation will state the MOQ for each line item.

Can I request a sample before placing a bulk order?+

Yes. Samples are available for evaluation on most catalogue items, particularly for institutional and tender orders — ask when you send your requirement.

Tenders & OEM

Do you supply government and institutional tenders?+

Yes — see our Lab Tender / OEM page for the full process. We hold the registration documents (GST, IEC, Udyam, ISO certifications) most tender boards require.

Can products be supplied under my own brand (OEM)?+

Yes. We manufacture in-house, which allows OEM and private-label packaging across most of our catalogue, including glassware, apparatus and kits.

What documentation can you provide for tender submission?+

Certificate of Incorporation, GST registration, Import-Export Code, Udyam (MSME) registration, trademark certificate, and ISO/CE/WHO-GMP quality certifications are all available on request.

Shipping & payment

Which countries do you ship to?+

We regularly export to institutions in over 56 countries across Asia, Africa, the Middle East, Europe and the Americas. Shipping cost and method depend on consignment size — ask for a landed-cost estimate.

What payment methods do you accept?+

Wire/telegraphic transfer, Letter of Credit, and PayPal for smaller orders. Payment terms for bulk and tender orders are confirmed at quotation stage.

How long does delivery take?+

Stocked items typically dispatch in 7–10 working days; made-to-order and bulk tender quantities usually take 3–6 weeks depending on volume and specification.

Products & dealership

Do you offer dealership or distributorship?+

Yes — we're open to authorised dealer partnerships in India and abroad. Reach out through the contact page with your region and current business.

Can I get technical specifications before ordering?+

Every catalogue item lists material, dimensions and applicable standards on its product page. For anything not covered, our team can send a detailed spec sheet on request.

Still have a question?

Our team is a call or message away for anything not covered here.